For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Are we really locked in the room?

A: No, the door you enter through will remain unlocked.

Q: What if we can’t figure something out or get hung up on a puzzle?

A: You are allowed three clues at any point during the 60 minutes.

Q: Can I bring my belongings? Phone/purse/ jacket/etc?

A: Yes, you can bring it all right into the room with you.

Q: How do you ask for your clues?

A: We can communicate over the intercom at any point during the game. There are also surveillance cameras in the room so we know exactly what you are having trouble with.

Q: Is everything in the room a piece of the puzzle?

A: No, there will be objects in the room that are just for show and actually have nothing to do with getting out.

Q: Do I need to make a reservation?

A: We operate by appointment only.

Q: If we have a small group, will we be placed with other people?

A: There is a good chance that if you don’t book with at least 5 people, you may be placed with others.

Q: Is this location handicapped accessible?

A: Unfortunately it is not.